CrowdStrike Incident Response Update
CrowdStrike continues to focus on restoring all systems as soon as possible. Of the approximately 8.5 million Windows devices that were impacted, a significant number are back online and operational.
Together with customers, we tested a new technique to accelerate impacted system remediation. We’re in the process of operationalizing an opt-in to this technique. We’re making progress by the minute.
We understand the profound impact this has had on everyone. We know our customers, partners and their IT teams are working tirelessly and we’re profoundly grateful. We apologize for the disruption this has created. Our focus is clear: to restore every system as soon as possible.
We will continue to provide updates as information becomes available and new fixes are deployed.
CrowdStrike Falcon Sensor Update Caused Windows System Crashes (July 19, 2024)
What Happened?
- A routine sensor update for CrowdStrike Falcon on Windows machines caused system crashes and blue screens (BSOD) on July 19, 2024.
- The issue was identified and resolved within an hour (between 4:09 UTC and 5:27 UTC).
- This was not a cyberattack, but a logic error in the update.
Impact
Customers using Falcon sensor for Windows version 7.11 and above, who were online between 04:09 UTC and 05:27 UTC on July 19, 2024, may have experienced system crashes. Systems that downloaded the updated configuration during this time frame were at risk of a BSOD.
Resolution:
- The faulty update has been rolled back.
- Systems coming online after 5:27 UTC on July 19, 2024 are not susceptible.
For more information:
- Refer to CrowdStrike’s official resources for detailed information and potential recovery steps.
https://www.crowdstrike.com/blog/technical-details-on-todays-outage
Below update -till 19 July 2024
CrowdStrike assures its customers that a recent outage was not caused by a security breach. They identified a problem with a Falcon content update for Windows computers, leading to system disruptions.
The company understands the severity of the situation and apologizes for the inconvenience caused. They are actively working with affected customers to restore their systems and ensure continued service delivery.
A fix has been deployed to address the faulty content update. You can find the latest information about the incident and its resolution on the CrowdStrike website, the author’s LinkedIn posts, and other unspecified platforms. The company promises ongoing updates to keep their community and the industry informed.
Statement on Falcon Content Update for Windows Hosts
CrowdStrike issued a statement acknowledging a recent issue affecting Windows hosts protected by their Falcon software. They emphasize that this was not a security incident or cyberattack, but rather a defect within a single content update.
Here’s a breakdown of their statement:
- The Impact: The faulty update impacted Windows hosts running the Falcon sensor, causing disruptions. Mac and Linux systems were not affected.
- Resolution: They have identified and isolated the issue, deploying a fix to address it.
- Information Resources: Customers can find the latest updates on the website, support portal, and official communication channels.
- Customer Support: team is actively working with affected customers to ensure their systems are restored and secure.
For details of latest update- refer below link-
https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts
Also read- Last statement from CEO George Kurtz – https://globalbuzznetwork.com/crowdstrike-president-ceo-provides-update/